So, now the question becomes how to factor in SLAs. After all, aren’t they really the essence of the maintenance agreement? The real issues that should be addressed in your SLAs include what service standards, equipment functions, and time to repair are maintained. Why else...
Perhaps one of the reasons you’ve come this far in this book is that you have many questions, a little confusion, and maybe even some fear of whether you should consider TPM as a realistic option for your IT infrastructure. What if the TPM provider...
What’s the elephant in the room? It’s the natural tension between the needs of the IT executive charged with delivering a reliable network and the goals of the procurement professional mostly concerned with securing the lowest cost....
I’m sure we are all aware of Gartner, the top IT industry analyst firm. Gartner analysts Christine Tenneson and Stanley Zaffos are experts in TPM, and have led many studies about this market and the services available. Of the other analyst organizations, IDC, Forrester, and...
In the early years of computers and IT we were totally reliant on big manufacturers like IBM, Unisys Digital Equipment Corporation (DEC), and Hewlett Packard. Our customers just needed to build their systems and infrastructure and it was kind of like the Wild West. The...
CIOs and IT managers are under extreme pressure to reduce IT infrastructure costs. There are solutions, and one of them is one you may not know about until now: third party maintenance (TPM). Put simply, TPM offers an alternative to original equipment...
Is the upgrade to Clustered Data ONTAP necessary – or does it make sense to stay with what you know?...
Purchasing pricey maintenance from your hardware provider is seeing disruption as business owners work with third-party service providers for tech needs. ...
Here are the steps you can take right now to develop a plan to preserve and protect your data from disaster....
When searching for third-party maintenance support, look for providers who can be responsive to your needs with US-based 24/7 call centers and certified experts providing services. They should also be known in the industry for coming through when their clients need them....