Companies around the world choose NetApp filers for storage arrays and infrastructure data storage. Since NetApp is primarily a manufacturer and offers support and maintenance for their products, they are typically...
According to The Gartner Report, hybrid maintenance strategies that use both OEM and TPM (third party maintenance) are becoming the standard in the hardware support market. There is an ecosystem...
One of the leading Gartner analysts stated that Gartner has seen very few customers look to move equipment back to Original Equipment Manufacturer (OEM) maintenance once it has been moved...
As we come to the end of this book, let’s review what we’ve learned. You cannot avoid the central issue or push/pull that is part of every IT executive and procurement...
Another critical issue is the availability of software, OS, patches, updates, firmware, and microcode. TPMs cannot provide these updates, only the OEM can license the code. But you should check...
So, now the question becomes how to factor in SLAs. After all, aren’t they really the essence of the maintenance agreement? The real issues that should be addressed in your...