13 Nov What About Software?
Another critical issue is the availability of software, OS, patches, updates, firmware, and microcode. TPMs cannot provide these updates, only the OEM can license the code. But you should check...
15 Oct What About the OEMs SLA?
So, now the question becomes how to factor in SLAs. After all, aren’t they really the essence of the maintenance agreement? The real issues that should be addressed in your...
16 Sep Is the OEM FUD Real? Perceived Risk vs. Actual Risk
Perhaps one of the reasons you’ve come this far in this book is that you have many questions, a little confusion, and maybe even some fear of whether you should...
20 Aug A Balancing Act… Meeting the Needs of Both IT and Procurement Sourcing
What’s the elephant in the room? It’s the natural tension between the needs of the IT executive charged with delivering a reliable network and the goals of the procurement professional...
16 Jul Information Sources Help Understand Third Party Maintenance
My recommendation is that you do some homework and get to know what TPM is all about. You can certainly do a Google search and find many websites and offerings...
08 Jun How Third Party Maintenance Grew To Be A Real Alternative
I’m Ken Peck, president of Smart 3rd Party in Atlanta, and I want to give you some insights from my 30+ years working with IT vendors, OEMs, support companies, equipment...