IT Planning and Maintenance Experts

We deal with IT planning and maintenance issues every day for virtually every type of hardware vendor. Yet when it comes to supporting your storage infrastructure, many IT decisions default to following a 3-5 year warranty cycle or sustaining high post-warranty maintenance costs

Our IT Support is a Better Option!

Learn more about the many benefits we offer through third-party maintenance including savings, streamlined support, ease of service, & more.

Why You Should Utilize Smart 3rd Party for
Storage Hardware Maintenance Services

Savings

A substantial decrease in support and maintenance costs – up to 80% on OEM similar contracts.

Tools

OEM-class support for all storage hardware, including equipment declared EOL or EOSL by OEMs.

communicate

A single point of contact for all storage hardware support.

Inventory

Access to a wide range of spare part inventory, ensuring access to the components required.

Long Life

An enhanced ROI on storage hardware investments by extending functioning lives.

Engineer

We Have Your Back with
Top-Line Escalations Engineers

  • Provided Tier-4 customer support for urgent or complex issues beyond standard break/fix issues
  • Specialized in controller and storage subsystem hardware components and FC, iSCSI and NFS protocols
  • Focused on solid resolution action plans developed by Tier-4 Engineers
  • OEM class support by former OEM Engineers

And the value will only continue to grow over the course of your storage hardware maintenance contract with Smart 3rd Party.

Smart 3rd Party helps clients stay “smart,” giving them the tools, options, planning, support, and consultation to assert the right level of independence from the manufacturers

We’re here for you 24/7 and we’ll never leave you hanging! Here is the full list of all equipment types we can support for your business.

We support these storage brands

Disk Storage

EMC
HP
NetApp
Hitachi
Dell EqualLogic

Tape Storage

HP
IBM
Dell
ADIC
StorageTek (STK)
Quantum
Overland Storage

Smart 3rd Party Field Engineers are experts in NetApp, the leader in data insight, access, and control for hybrid cloud environments. Your data is a treasure trove of intelligence about your customer and your business. Harness it, and you can create incredible value across your organization. Lose it, and the day-to-day becomes impossible.

Our NetApp support team members have more than 30 years of combined experience with their products. One member of the Smart 3rd Party team has been working with NetApp for 17 years including 12 years as an escalations engineer handling a variety of issues that cover the solutions spectrum.

Smart 3rd Party knows NetApp

If your server, storage or networking device develops a problem we’re here to solve it!