When it comes to IT Hardware – Enterprise generally refers to Servers, Data Storage Devices, Networking Equipment, and other hardware used to build your IT infrastructure. One of the biggest issues with definitions surrounding Enterprise Hardware, is that in most cases they leave us with more questions than when we started.

In reality, each one of those items (Servers, Storage, Networking, etc.) each have a specific use case, and simply placing the word “Enterprise” on the product does not define the meaning. Lets give Enterprise Hardware some meaning.
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Enterprise IT, also known as enterprise-class IT, is hardware and software designed to meet the demands of a large organization. In comparison to consumers and small companies, an enterprise has greater requirements for:

  • Availability
  • Compatibility
  • Reliability
  • Scalability
  • Performance
  • Security
  • and much more


IBM 3rd Party Maintenance

We want to focus on IBM, as many refer to enterprise hardware maintenance as covering the data center “wall to wall”. And the IBM mainframe is still “Big Iron” within the data center walls.

With IBM Enterprise Hardware Maintenance it starts with the zSeries mainframe Central Processing Units (CPU’s) are at the top of the list, and filters down to the Power Systems Servers including the iSeries, pSeries and down to the xSeries.

Along with the Enterprise Mainframes and Power System Servers, there are also the Enterprise Storage, Tape Subsystems, Virtual Tape Subsystems, XIV’s and Tape Libraries that comprise the full spectrum of Enterprise Equipment

Enterprise Hardware IBM Server

Smart 3rd Party’s key to delivering quality support for Enterprise-Class hardware is our team of Tier 4 Expert Level Engineers with a combined 50 years delivering TPM support for the following systems.

IBM Enterprise Mainframe’s (CPU-Central Processing Unit)

  • IBM Z is a family name that’s used by IBM for all of its z/Architecture mainframe computers
  • IBM Z series computers began with the z900 released in 2000 to today’s IBM z15 released in September 2019.
  • IBM Z series depending on the Models can be either air-cooled or water-cooled
  • We cannot maintain water cooled mainframe computers

IBM’s class of Enterprise Storage Products

  • Starting with the DS8000 Enterprise Storage
  • Ending with the Newest DS8800 Enterprise Storage units
  • Used in Mainframe and Open system environments
  • Onboard Built in HMC (Hardware Management Console)
  • Large Platform and footprint

IBM Enterprise Tape Libraries TS3500 and TS4500

  • IBM Enterprise tape libraries can be attached to either Enterprise mainframe or Open Systems environments

IBM Rack Mounted Enterprise Storage

  • There are several models of Rack Mounted Enterprise storage
  • All are unique
  • Smaller Platform and foot print
  • Used in Open systems environments
  • Uses Storage Manger GUI Interface

IBM Tape Subsystems and Virtual Tape Subsystems

  • IBM 3590 A60 controllers along with 3590 Cxx and Hxx Tape technology
  • IBM 3592 C06 and C07 Tape subsystems along with 3592 tape technology
  • IBM TS7720 and TS7740 VTS non-Grid configuration
  • IBM TS7720 and TS7740 VTS Grid Configuration

If your Enterprise Data Center Hardware developes a problem We’re here to solve it!