A key element to the delivery process of Third-Party Maintenance is how parts are sourced in combination with logistically how parts are delivered. At Smart 3rd Party we have 3 levels of parts availability. One, onsite spares. Two, forward stocking locations. Three, same day Air Courier. Watch the video to better understand our process.
Open a trouble ticket with your SmartNoc via toll free 800 number, email, or Smart Portal.
Your TCM owns the management of your ticket from A to Z managing all assets required for resolution.
If your problem is complex and requires Expert level SME help, your TCM engages Tier 4 Engineer. Tier 4 creates a solid action plan for resolution.
If it is determined a part has failed and is required for resolution Smart Logistics takes over.
If the replacement part requires a Field Engineer your Smart Hands FE will be engaged and dispatched to your location to replace your failed part and restore your system.