Networking, data storage, and servers are the building blocks of your IT infrastructure. If any part of your system goes down, the results for your business can be catastrophic. In the past, the end of a hardware lifecycle meant making the tough decision between costly hardware upgrades or costly support. Smart 3rd Party ends that debate with a third option: third party maintenance as a safe, smart, price-minded choice.

About Smart 3rd Party

What Smart 3rd Party does:

S3P is an IT hardware maintenance and support company. We provide an alternative to costly manufacturer maintenance to support your IT assets beyond their warranty or service agreement. Smart 3rd Party can offer a customized solution to extend the life cycle of your hardware while protecting your bottom line.

Why Choose Us?

In business for more than a decade, Smart 3rd Party consistently beats OEMs and other third party maintenance providers at value pricing. That’s how we built our business, and we are proud of it. If money is no object, it’s certainly an option to stay with the manufacturer’s support team. But few IT managers operate businesses where the budget isn’t top of their minds.

Making the right choices to keep your company up and running day-to-day is critical. We understand the concerns involved with making a move away from the manufacturer to third party maintenance and support. S3P is the safe, smart choice for budget-minded decision-makers who are looking for quality support & maintenance while reducing costs.

As companies explore alternative service options outside traditional OEM service agreements, third party maintenance is a smart business decision. It may appear that remaining with the manufacturer is the “perceived” safe choice when, in fact, it is the costliest one. S3P can help you achieve your goal of reduced cost and help eliminate your risk concerns.

Leadership

Ken Peck

Ken Peck

Ken Peck joined Smart 3rd Party as President in 2013. As part of the changes he led at the time, the name of the company was changed from IT Network Security to better reflect the goals of the revitalized organization. ITNS primarily provided backline Cisco support to third party maintenance providers such as Delta Computer Group.

With the name change, the direction of the company changed to become a full-service TPM offering maintenance and support for servers, storage, and networking. Under Ken’s leadership, Smart 3rd Party has experienced an annual growth rate of 62%. His key objectives were to provide high-quality TPM services by eliminating all of the confusing layers of technical support and optimizing the existing ecosystem that exists in the support and maintenance space. Inspired by the Amazon approach to business of being a low-cost leader while providing great value, Ken felt he could deliver outstanding service at a lower cost.

As President, Ken now leads the daily operations of Smart 3rd Party as well as creating and executing go-to-market strategies, sales and marketing plans, and getting the right people in the right roles. Before joining Smart 3rd Party, Ken served in IT sales and management for hardware, software, and services for companies including Unisys, Motorola, London Bridge Group, and Dickens Data for 30 years. It was at Unisys that Ken had his first entry into TPM in 1986 long before Gartner started referring to third party maintenance as TPM.  He gained further TPM experience at Motorola who was closely aligned with Interlogic Trace an early TPM pioneer. Ken attended the University of Alabama where he earned his Bachelor of Science degree in Finance. A more complete biography can be seen here.

Advisory Board

Warren Turner
Managing Partner
Cardinal Points Group, LLC

Warren has built his career working with Technology Companies, such as IBM, HPE, DELL, Lenovo, NEC, Oracle, SAP and their Channel Partners, both Distributors, Resellers, Solutions Providers and Managed Services Providers. Cardinal Points Group engages directly with Business Owners and their senior leadership teams of Channel Partners helping them tackle tough business issues on Profitable Growth, Business Transformation, Client Experience, Branding, Hiring, Personal Development. M&A and New Business Development.

Warren has a passion for education and has authored, developed and globally taught certain education, methodologies and tools to help the Channel Partners grow their businesses. Prior to founding Cardinal Points Group in 1999, Warren was the Chief Financial Officer and Senior Vice President of Dickens Data Systems 1993-1998 and an Enterprise Group Manager at Arthur Andersen & Co. Warren is married to Kathryn Turner and they reside in Dunwoody GA. They have two daughters Allison and Claire and are members of Kingswood United Methodist Church. Warren graduated from Auburn University where he majored in Accounting. He is a member of the Rotary Club of Dunwoody and involved with various community activities. A more complete biography may be seen at linkedin.com/in/warrenturner.

Advisory Board

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If your server, storage or networking device develops a problem we’re here to solve it!