Another critical issue is the availability of software, OS, patches, updates, firmware, and microcode. TPMs cannot provide these updates, only the OEM can license the code. But you should check with your OEMs licensing agreement as they do vary. If a TPM states they have...
So, now the question becomes how to factor in SLAs. After all, aren’t they really the essence of the maintenance agreement? The real issues that should be addressed in your SLAs include what service standards, equipment functions, and time to repair are maintained. Why else...
Perhaps one of the reasons you’ve come this far in this book is that you have many questions, a little confusion, and maybe even some fear of whether you should consider TPM as a realistic option for your IT infrastructure. What if the TPM provider...
What’s the elephant in the room? It’s the natural tension between the needs of the IT executive charged with delivering a reliable network and the goals of the procurement professional mostly concerned with securing the lowest cost....
I’m sure we are all aware of Gartner, the top IT industry analyst firm. Gartner analysts Christine Tenneson and Stanley Zaffos are experts in TPM, and have led many studies about this market and the services available. Of the other analyst organizations, IDC, Forrester, and...
CIOs and IT managers are under extreme pressure to reduce IT infrastructure costs. There are solutions, and one of them is one you may not know about until now: third party maintenance (TPM). Put simply, TPM offers an alternative to original equipment...