This case study highlights the challenges faced by a multi-faceted cellular services company operating in the United States. The company sought to consolidate and streamline its vendor support operations, specifically targeting a 3rd party support organization that could handle their diverse equipment and support needs. In this context, the company chose our services based on economic advantages and positive reviews from other customers. Our Smart 3rd Party (S3P) team played a pivotal role in helping the company overcome these challenges.