Hardware maintenance is an essential aspect of any business. It ensures that your computer systems, servers, and other hardware operate smoothly and remain functional. However, maintaining hardware is not an easy task, especially if you rely on the original equipment manufacturers (OEMs) to provide maintenance...
In our last article we introduced the recent report we sponsored with International Data Corporation. The IDC Analyst Brief was authored by Rob Brothers, Vice President of IDC. It’s entitled “Cut Operational Costs: Use Third-Party Maintenance Providers for Stable Datacenters and Better Digital Transformation”. Key Takeaways...
With our world filled with wars, political upheavals, massive inflation, broken supply chains and uncertainty about how to achieve post pandemic “normal”, the challenge to maintain datacenter performance is increasing. We’ve recently sponsored a study by International Data Corporation (IDC) to look at how Third-Party...
Right to Repair (R2R) is an issue that is central to Third Party Maintenance (TPM) and we’ve been monitoring it for many years. Previous articles here have introduced you to what R2R is all about; and also tracked some of the legislative initiatives and controversy...
In our role of continuing to build our business for our partners and end-users, we constantly stay on top of industry trends to ensure we’re adapting. One of our key sources has been International Data Corporation (IDC) who are leading global IT Industry analysts with...
One question we’re often asked by partners and end-users is how and where we source our parts. Through decades of experience dealing with maintenance issues and working with secondary hardware providers for parts, we’ve built a global supply chain enabling parts delivery 24x7x365....
Last month we told you about the new video from CRN where they interviewed our president, Ken Peck, about the second edition of his book “Selling 3rd Party Maintenance, The Ultimate Guide”. We focused on the important aspects of the selling side of the equation…....
Now recognized as one of the leading industry voices on how to sell Third Party Maintenance (TPM), our CEO Ken Peck was interviewed by The Channel Company in an informative new video. Most of the content revolved around Ken’s second edition of his book “Selling...
Are you familiar with ITAM and its role in the success or failure of end-user technology infrastructure? Are you able to intelligently discuss ITAM with your team and educate your clients on the topic? That is what we are covering in this blog post....
Scare tactics continue as Original Equipment Manufacturers (OEMs) still beat the drum that it’s risky to outsource your maintenance to Third-Party Maintenance (TPM) suppliers. They may even give the illusion of restricted access to parts or skilled field engineers (FEs)....