At Smart 3rd Party, our TPM process is designed to deliver rapid, high-quality support for your IT hardware. A key component of our third-party maintenance (TPM) solutions is how we source and deliver replacement parts, ensuring minimal downtime and maximum operational efficiency.
We use a three-tiered logistics model to optimize parts availability:
- Onsite spares for immediate replacement.
- Global forward stocking locations (FSLs) for rapid access to critical components.
- Same-day Air Courier for urgent part delivery when time is critical.
Watch our video to better understand how Smart 3rd Party’s TPM process optimizes logistics for seamless service delivery.
How Smart 3rd Party Ensures Best-in-Class Third-Party Support
HELP DESK SUPPORT
Our Smart 3rd Party Help Desk is available 24/7/365, ensuring rapid issue resolution through:
- SmartPortal for real-time ticketing and monitoring.
- SmartNOC Network Operations Center for proactive issue detection.
- Live technical support with fast escalation to Tier 4 engineers.
PARTS LOGISTICS & DELIVERY
Our TPM process guarantees efficient parts availability through:
- Onsite spares for immediate resolution.
- Global Forward Stocking Locations (FSLs) to reduce downtime.
- Same-day Air Courier for urgent replacements.
ON-SITE FIELD ENGINEER
For hands-on third-party maintenance support, our global field engineers provide:
- Skilled, certified expertise.
- 24/7/365 rapid response.
- Seamless coordination with Tier 4 engineers for complex cases.
TIER 4 SPECIALIST ADVANCE ENGINEERS
When advanced troubleshooting is required, our Tier 4 engineers offer:
- Subject Matter Expert (SME) engineering knowledge.
- Detailed action plans for fast resolution.
- Comprehensive understanding of multi-platform network environments.
LEARN MORE ABOUT THE MANY BENEFITS WE OFFER THROUGH THIRD-PARTY MAINTENANCE (TPM), INCLUDING SAVINGS, STREAMLINED SUPPORT, EASE OF SERVICE, AND MORE.
THE 5 Step Process TO PROBLEM RESOLUTION
Open A Trouble Ticket
Initiate a support request via our SmartNOC through our toll-free number, email, or SmartPortal.
Technical Case Managers (TCM) Support
A dedicated Technical Case Manager (TCM) will manage your issue from start to resolution.
Tier 4 Expert Engineering Escalation
For complex issues, the TCM escalates to a Tier 4 Engineer, who develops an actionable resolution plan.
Replacement Parts Logistics (if Needed)
If a part failure is identified, our Smart Logistics Team ensures rapid part delivery.
On-Site Field Engineer Support
If a field engineer is required, our Smart Hands FE is dispatched to install the part and restore system functionality.
Why Choose Smart 3rd Party for Your TPM Process?
At Smart 3rd Party, we redefine the TPM process with proactive solutions, expert engineering, and cost-effective third-party maintenance. Our commitment to reliability ensures that your IT infrastructure remains operational with minimal downtime.
Contact us today to experience the Smart 3rd Party difference in third-party support and TPM solutions!