Hardware maintenance is increasingly being considered “nonstrategic IT” spending, resulting in organizations seeking low-cost alternatives to OEM contracts and pricing. Gartner’s new Market Guide for Data Center and Network Third-Party Hardware Maintenance demonstrates that OEM hardware support spending can be reduced by leveraging a blend of OEM and third-party maintenance (TPM) in a hybrid solution. By reading this market guide, you will learn more about potential benefits by leveraging TPMs and also potential risks involved.
This Market Guide evaluates the market for data center and network TPMs delivering end-user support directly or augmented by partner support. You will learn that TPM is sold by 4 types of providers: Pure-Play TPMs, Secondary-Hardware TPMs, TPM Aggregators and TPM Selling Agents (including Resellers/VARs).