A key element to the delivery process of Third-Party Maintenance is how parts are sourced in combination with logistically how parts are delivered. At Smart 3rd Party we have 3 levels of parts availability. One, onsite spares. Two, forward stocking locations. Three, same day Air Courier. Watch the video to better understand our process.
HOW WE DELIVER THIS LEVEL OF SERVICE
HELP DESK
- SmartPortal
- SmartNOC Network Operations Center
- 24/7/365 Live Person Response
- Rapid Escalation to Tier 4 Engineers
PARTS LOGISTICS
- On Site Spares Availability
- Global Forward Stocking Locations (FSL’s)
- Same Day Air Courier
- 24x7x365
ON-SITE FIELD ENGINEER
- Trained And Skilled Field Engineers
- Global Field Service
- 24x7x365 Response
- Work With Tier4 On Complex Issues
TIER4 SPECIALIST ADVANCE ENGINEERS
- SME – Subject Matter Expert Engineering
- Detailed Action Plan Creation
- Advanced Level Troubleshooting
- Comprehensive Understanding Of Each Platform
LEARN MORE ABOUT THE MANY BENEFITS WE OFFER THROUGH THIRD-PARTY MAINTENANCE (TPM), INCLUDING SAVINGS, STREAMLINED SUPPORT, EASE OF SERVICE, AND MORE.
THE 5 Step Process TO PROBLEM RESOLUTION
Open A Trouble Ticket
Open a trouble ticket with your SmartNoc via toll free 800 number, email, or Smart Portal.
Technical Case Managers (TCM) Support
Your TCM owns the management of your ticket from A to Z managing all assets required for resolution.
TCM Escalate To Tier 4 Expert Level Engineering
If your problem is complex and requires Expert level SME help, your TCM engages Tier 4 Engineer. Tier 4 creates a solid action plan for resolution.
If A Part Is Required
If it is determined a part has failed and is required for resolution Smart Logistics takes over.
If The Replacement Part Requires A Field Engineer
If the replacement part requires a Field Engineer your Smart Hands FE will be engaged and dispatched to your location to replace your failed part and restore your system.
