Our Smart Desk is always available around the clock staffed with a professionally trained team of First Responders. The Smart 3rd Party team is passionate about Commitment Accountability and Perfect Effort.
Our Smart Desk ensures:
• Professionally staffed 24/7/365 with 3 shifts when you experience a problem we are here.
• Smart NOC – More than a traditional call center with complete redundancy
• First Responders – Open your trouble ticket collect necessary information including any error logs.
• Rapid Escalation– Tier 4 advanced engineering eliminating the frustration of dealing with the standard tiered approach delivering faster resolution to your problem tickets
Smart 3rd Party is a company with 11 years of experience offering Networking, Storage and Server maintenance and support. Through the feedback we collect from our clients and partners we identify what can be improved and make sure we act on it quickly. We are passionate about what we do – helping businesses cut costs while not affecting the quality of their support. As part of our support and maintenance services, Smart Desk fulfils the values of our company, where we always put the client first. For more information, contact us now.