Smart Desk

Our Smart  Desk is always available around the clock staffed with a professionally trained team of First Responders. The Smart 3rd Party team is passionate about Commitment Accountability and Perfect Effort.

 

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Smart Logistics

IT hardware will fail and when it does you need advanced parts replacement  When a device fails we offer world-class parts logistics ensuring you get back to peak operational status.. Our stocking locations are strategically located across the USA with fast access to 32 major US cities and their areas. You should also know that our Smart Logistics team is available 24/7/365.  We are committed to providing quality service and quality tested parts available whenever you require. Smart Logistics is a critical component of our service delivery.

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Smart Hands

Our Smart Hands are represented by our Field Engineers.  They are highly professionally trained in one of three disciplines including Smart Storage FE’s, Smart Server FE’s and Smart Networking FE’s.. Our Smart Hands Team is trained to work closely with our Tier 4 advanced engineering specialists on delivering a complete end-to-end problem resolution.

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Smart SLA

24x7x4 refers to the fact the help desk is available via phone 24 hours a day 7 days a week 365 days a year.  24×7 additionally refers to availability of critical parts that incur a failure will be available 24 hours a day 7 days a week 365 days a year.

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Price is a Value

There are many books written based on the idea that having low-price strategy is a big mistake. In fact, many so called pundits advise to price your products or services high and focus on providing high perceived value.

A high priced service is not our strategy at Smart 3rd Party…. If it was it would be a fatal flaw.

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